FAQ
You ask, we answer
Can you remove all stains?
Some stains can be stubborn and may not fully come out, however we will do our very best to remove them without causing any damage to your wedding dress.
Whilst we do not guarantee we can remove all stains, we can guarantee that we will clean your dress to the best of our ability to achieve the best results possible, whilst protecting the integrity of the fabric.
Can you clean all wedding dresses?
It is extremely rare that we cannot clean a wedding dress, even if it is labelled 'Dry Clean Only'.
Can you repair any damage to my wedding dress?
Absolutely! Our team is made up of highly skilled bridal technicians who have worked within the wedding industry for over 20 years. Nothing ever phases our team.
However, if there is a particular area of damage that requires extensive work, we'll contact you to discuss any major repairs required, and we'll quote you a price for this before any work is carried out.
Is my wedding dress insured with you?
Yes, all wedding dresses we receive are all fully insured for loss or damage.
How will my wedding dress get to you?
We have door to door service with an extra and in addition we are cooperate with acs curier company where you can drop off and pick up your dresses
How long does this process take?
Our full process takes on average 10 days max. This gives us plenty of time to perform any repairs and clean your dress to the highest standard possible.
Can you clean my veil?
Yes, we offer various veil cleaning services. You can also add a veil clean on to any of our packages before adding it to your cart.
Can you clean my wedding shoes?
Unfortunately we do not have the facilities to clean and restore wedding shoes.
Do you clean suits?
Yes we do clean also suits.